Refund & Cancellation Policy

Cancellations

Orders may be canceled within 1 hour of purchase for a full refund. After the 1-hour cancellation window has passed, your order enters production and cancellations, refunds, or changes cannot be guaranteed.

Refunds

We do not offer refunds or exchanges for:

• Change of mind
• Incorrect information provided by the customer (including delivery address or recipient details)
• Delayed pickups
• Minor variations in flower colors, wrapping, or decorations due to availability and the handcrafted nature of each bouquet

Shipped Artificial Bouquet Damage

The only exception to our no-refund policy applies to artificial bouquets shipped through a carrier that arrive damaged during transit.

To be eligible for a replacement or refund, you must:

• Contact us within 24 hours of delivery.
• Provide clear photos of the damaged bouquet, the shipping box, all packaging materials, and the shipping label.
• Keep all original packaging until your claim has been reviewed.

Once your claim is reviewed and approved, we may offer a replacement or a full refund, depending on the extent of the damage.

This exception does not apply to:

• Fresh flower bouquets
• Local deliveries
• Customer pickups
• Damage occurring after the order has been delivered or picked up in good condition